Shop Policy

For Pin Grading, please go here

- Please do NOT use any kind of "Pay Later" app (Apple Pay Later, Klarna, etc)

Preorders

  • Due to several unexpected delays in production, pins can now take from 3 to 7 months to be made.
  • Preordering means you're ok with this
  • Pre-orders cannot be cancelled as the funds will have been sent to the manu.

  • Preorders cannot be cancelled due to buyers remorse.

  • In stock items purchased with preorders will ship once the preorders arrive. If you want them faster, please buy them separately.
  • Preorders will ship once the pins arrive to me and I grade them, this can take a week extra.
  • A grades will go to preorders always.
  • I will update as soon as my manu sends me photos or info and will post it on my IG stories/discord server !

 

⭐ Resell/Trade Policy ⭐

- It is prohibited to trade or sell our pins within 30 days of purchase. 

After those 30 days, you are free to trade and sell our pins.

- You may not sell our pins for more than double the price that you payed including shipping.

- Selling and trading before the 30 period will put you at risk of being banned from the store. 

 

In-hand items

- Please allow 1-2 weeks for your order to be shipped. I'm only one person and I'm trying my best to ship orders quickly. thank u for understanding!

 

Inquiries:

- If you received the wrong product, please contact me so that I can ship you the right one! I will give you a return label so you can send back the wrong product. 

- I will send the correct product once I see the tracking updating!

- Please allow up to 3 days for email/DM response. I usually answer really fast but sometimes it won't be possible.

- Any unnecessary rudeness or intolerant behaviour will get you banned from the store.

Big thanks to Tanny (@tannycollects) for letting me use their resell/trade and inquiries system!

 

Refunds

All pre-order sales are final. If theres something you'd like to change (add another item, change address before shipping) you can ask me via Email or contact form :)!

 

Returns

Mermeladazul does not accept returns. All orders are final. If you received a damaged item, please take a photo of it and contact me using the Contact form, sending an email to mermeladazul1@gmail.com or IG Dm to find a solution!

However, if its a shirt, i would happily exchange it for another size (if available) if it doesnt fits you! Please note that you'd have to pay shipping.

Mermeladazul cannot replace or offer a refund for lost orders.

 

Mermeladazul is not responsible for stolen packages. Please make sure you keep track of your package via the tracking number. (If package says "Delivered" I cant do anything sorry! It would be better to contact your local post office.)

 

Price adjustments

- Mermeladazul does not offer price adjustments.



Thank you for understanding and for your support!💕